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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vivian Hughes

September 23, 2024

5  out of  5
rating by Vivian Hughes
"We have had State Farm for many years and the greatest service in the world. The people are all friendly and really knowledgeable about all things insurance!! You can’t go wrong with State Farm!"
We responded:
"Thank you for taking the time to share your positive experience with Bo Murphy State Farm! We truly appreciate your kind words and are delighted to hear that you have received exceptional service from our team for many years. At State Farm, we prioritize providing friendly and knowledgeable assistance to our valued customers. It's wonderful to know that our team has been able to address your insurance needs with expertise and friendliness. We take pride in ensuring that our customers feel supported and well-informed throughout their insurance journey. We are grateful for your trust and loyalty in choosing Bo Murphy State Farm as your insurance provider. If you ever have any questions or require further assistance, please don't hesitate to reach out to our team. We're here to help! Thank you again for your kind review. We look forward to continuing to serve you in the future."
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Susan Alfred

September 14, 2024

5  out of  5
rating by Susan Alfred
"I can’t begin to put into words how much Bo Murphy & his team mean to me & my family. If you are in need of insurance I would highly recommend giving this office a call. While insurance is something we generally purchase for security reasons as well as protecting our family. It is something we all need. In the event of an accident, tragedy, or loss of a loved one we all want someone we can turn to or call that we know will be there in our time of need. The truth is none of us knows what we may be faced with tomorrow. With Bo and his team it isn’t just about making a sale it’s a genuine concern for the well being of you and protecting you, your home, and loved ones. Bo & his office have always been kind and treated me with respect. They are there to help make any unpleasant circumstance you may encounter less stressful & take care of your needs. While I have always found State Farm to be very competitive in all lines that they offer I’ve always placed far more importance on how I’ve been treated throughout the years. Peace of mind goes a long way. In the event of a loss or tragedy I can be certain that Bo, Kayla, his office manager and other team members will be there to answer my questions and do everything in their power to make an unpleasant experience more tolerable. Bo and his team genuinely care about taking care of me and my family’s needs. Thank you Bo and Kayla for the superb service you’ve always provided to me and my family over the years."
We responded:
"Thank you so much for taking the time to leave such a heartfelt review about your experience with Bo Murphy and his team. We truly appreciate your kind words and recommendation. At Bo Murphy's office, we understand the importance of insurance and the peace of mind it brings to our clients. It is our genuine concern for your well-being and the protection of you, your home, and your loved ones that drives us to go above and beyond in providing exceptional service. We are delighted to hear that you have always felt respected and well-treated by Bo, Kayla, and the rest of our team. Our main goal is to make any unpleasant circumstances you may encounter less stressful and to take care of your needs promptly and efficiently. Your words about our competitive offerings and the importance of how you have been treated throughout the years truly resonate with us. We strongly believe that a strong relationship built on trust and exceptional service is the foundation of our success. Thank you again for your trust and for choosing Bo Murphy's office as your insurance provider. We are honored to have had the opportunity to serve you and your family over the years. Should you need any further assistance, please do not hesitate to reach out to us."
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imad alabsi

September 13, 2024

5  out of  5
rating by imad alabsi
"Extremely friendly people to deal with, very helpful."
We responded:
"Thank you for taking the time to leave us a review! We're glad to hear that you found our team to be extremely friendly and helpful. Providing excellent customer service is our top priority, and it's always great to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!"
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Gene Phillips

September 12, 2024

5  out of  5
rating by Gene Phillips
"I have always been very happy allowing Bo Murphy’s Team take care of all my insurance needs. Kayla is so helpful, knowledgeable and very professional and I enjoy working with her!"
We responded:
"Thank you for taking the time to leave us a wonderful review! We're thrilled to hear that you have always been happy with our services and that Kayla has been helpful, knowledgeable, and professional in assisting you with your insurance needs. We're grateful to have her as part of our team. We strive to provide exceptional service to all our clients, and it's feedback like yours that motivates us to continue doing our best. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your kind words and for choosing Bo Murphy State Farm. We look forward to serving you in the future!"
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Tax Cat

August 13, 2024

5  out of  5
rating by Tax Cat
"Great staff"
We responded:
"Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our staff. We strive to provide exceptional service to all our customers, and it's always a pleasure to receive positive feedback Thank you! - Bo Murphy "
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Terri reed

August 13, 2024

5  out of  5
rating by Terri reed
"Always very helpful and going above your needs."
We responded:
"Thank you for taking the time to leave such a positive review! We're delighted to hear that our team has consistently been helpful and exceeded your expectations. Providing excellent service is our top priority, and we appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you! - Bo Murphy"
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Judy Fuller

August 13, 2024

5  out of  5
rating by Judy Fuller
"Quick turn around and better rates! So glad we switched!"
We responded:
"Thank you for taking the time to leave us a positive review! We're thrilled to hear that you experienced a quick turn around and found our rates to be better. We're glad you made the switch and we appreciate your business. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you! - Bo Murphy State Farm"
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Ashley Bonds

August 8, 2024

5  out of  5
rating by Ashley Bonds
"Kayla with the Bo Murphy State Farm Agency is always so pleasant and quick to respond. We love working with them!"
We responded:
"Thank you for taking the time to leave such a positive review for Kayla at the Bo Murphy State Farm Agency. We are thrilled to hear that she has consistently provided you with pleasant and prompt service. Kayla takes great pride in her work and strives to provide excellent customer service to all of our clients. Your kind words are a testament to her dedication and commitment to ensuring a positive experience for everyone she works with. We truly appreciate your feedback and value your continued support. If you ever have any further questions or need assistance, please don't hesitate to reach out. We are here to help. Thank you again for choosing the Bo Murphy State Farm Agency. We look forward to serving you in the future. Thank you! Bo Murphy State Farm"
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Sherrie Lemier

August 7, 2024

5  out of  5
rating by Sherrie Lemier
"I have been with this office for over 45 years. I carried my first car insurance with the Trussville office back in 1979. Then when I bought my first house in 1986 I had my homeowners insurance policy with them as well. Well over the years it’s progressed to a second home, a few riders, life insurance , multiple cars. When Bo Murphy took over the office years ago it was a very smooth transition and I was thankful for that. The staff has always so helpful and friendly. They are very knowledgeable about my needs. Until 2021 I had very limited and small claims. ( hail damage, small car accidents). But in early 2021, my second home was hit by a tornado. The damage was pretty severe. I heard that others in my neighborhood were having difficulty with their insurance company. But other than one minor issue, that was resolved in my favor everything went very smoothly and my home is better than ever. I’ll stick with Statefarm. They’ve been great for me. Thanks Statefarm for all you have done over the past 45 years!"
We responded:
"Thank you for sharing your positive experience with State Farm over the past 45 years! It's wonderful to hear that you have had a longstanding relationship with us and that they have been able to meet your insurance needs consistently. We're glad to know that the transition to Bo Murphy's leadership was seamless and that the staff has always been helpful, friendly, and knowledgeable. We appreciate your loyalty and trust in State Farm. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for being a valued customer for the past 45 years! Thank you! Bo Murphy State Farm "
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eric mitchell

August 7, 2024

5  out of  5
rating by eric mitchell
"Extremely helpful and understanding."
We responded:
"Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found our team to be extremely helpful and understanding. Providing excellent customer service is our top priority, and we're glad we were able to meet your needs and exceed your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support! Thank you! Bo Murphy State Farm "
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Amanda Anne Christopher

August 1, 2024

5  out of  5
rating by Amanda Anne Christopher
"We have had the best experience here! We have three teenage drivers (all in their own separate vehicles) in addition to our two vehicles, a camper, and home owner’s insurance. Bo Murphy has been very affordable considering all of this! Most importantly, the customer service provided by Kayla has been superior! There have even been times we needed advice after hours and she has taken the time to respond (as best she could). Happy to give them our continued business and highly recommend them to anyone!"
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you have had the best experience with us and that our services have been affordable for your unique insurance needs. We're especially delighted to hear that Kayla has provided you with superior customer service. We take pride in going above and beyond for our customers, and Kayla's dedication to helping you, even outside of regular business hours, is truly commendable. We'll make sure to pass along your kind words to her. We're grateful for your continued business and appreciate your recommendation. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help. Thank you once again for choosing us as your insurance provider. "
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Laura Filasek

July 31, 2024

5  out of  5
rating by Laura Filasek
"Always a pleasure to work with Kayla and everyone in this office! They’re all very responsive and helpful."
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a pleasant experience working with Kayla and our team at Bo Murphy State Farm. We strive to be responsive and helpful to all of our clients, and it's great to know that we were able to meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support! - Bo Murphy State Farm. "
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Courtney Melton

July 31, 2024

5  out of  5
rating by Courtney Melton
"Kayla goes above and beyond for her customers! I am so glad we swapped to State Farm!!"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Kayla has been going above and beyond to provide excellent customer service. We're glad that you made the switch to State Farm! If you have any other questions or need further assistance, feel free to let us know. - Bo Murphy State Farm"
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Nate Cicero

July 23, 2024

5  out of  5
rating by Nate Cicero
"Signed up for renters insurance and they asked if I wanted a quote on car insurance. Ended up switching to them from another company and now I’m saving $170/month. 10 stars."
We responded:
"Thank you so much for your amazing review! We're thrilled to hear that you had a positive experience signing up for renters insurance with us. We always strive to provide excellent service and offer additional options to meet our customers' needs. We're delighted that our team suggested a quote for car insurance, which ultimately led to you switching to us and saving $170 per month! It's wonderful to know that we were able to help you find a better deal and save money. We appreciate your trust in our services and are grateful for your 10-star rating. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help and look forward to serving you in the future."
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jerry smith

July 11, 2024

5  out of  5
rating by jerry smith
"I can’t count the number of years I’ve been with State Farm…. I first come in contact with Bob Murphy back in the early 60s. .He offered me a job. it was probably a big mistake, but we remain friends…. I think Bo Murphy has been my agent for about seven years…. it’s always good to know your agent… Bo Murphy, State Farm agency as always been Johnny on the spot when I have had situations come up…. They have always been handled in an experience time frame and with friendly Knowledgeable employee. As if I was the only customer they had…. if you’re thinking about putting your insurance need with them, I will highly recommend Bo Murphy agency."
We responded:
"Thank you so much for taking the time to share your experience with the Bo Murphy State Farm agency. We truly appreciate your loyalty and the trust you have placed in us for so many years. It's wonderful to hear that your relationship with Bo Murphy and his team has grown beyond just a business connection, but also into a friendship. We believe that building strong and lasting relationships with our clients is a crucial part of providing excellent service. We are thrilled to know that Bo Murphy and his team have consistently been there for you, promptly addressing any situations that have come up. Delivering efficient and knowledgeable assistance is something we strive for, and it's great to hear that we have met your expectations. Your recommendation means a lot to us. It's our goal to provide exceptional insurance services to all our customers, and your endorsement reinforces our commitment to delivering the best possible experience. Thank you once again for your kind words and for choosing the Bo Murphy State Farm agency. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. "
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Eric Powell

June 27, 2024

5  out of  5
rating by Eric Powell
"I have been a client of State Farm (Bo Murphy) Insurance and the Staff are very efficient in helping with everyone of my needs. I will give a BIG thank you to especially Kayla and Kindel they are Awesom!!"
We responded:
"Thank you for taking the time to leave a positive review of your experience with Bo Murphy State Farm. We're thrilled to hear that our staff, especially Kayla and Kyndal, were efficient in addressing your needs and provided excellent service. We'll make sure to pass along your kind words to them. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing State Farm!"
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Bobbie Ward

June 27, 2024

5  out of  5
rating by Bobbie Ward
"As a State Farm customer for many years my family and I have always received five star customer service. I would recommend State Farm to anyone who is in need of extra protection."
We responded:
"Thank you for taking the time to share your positive experience with Bo Murphy State Farm! We are thrilled to hear that you and your family have received exceptional customer service throughout the years. Providing five-star service is at the core of what we strive for, and we appreciate your recommendation to others in need of extra protection. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your kind words!"
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Scott Allen

April 27, 2024

1  out of  5
rating by Scott Allen
"Synopsis: Bo Murphy bullied a 77 year old woman. My Mother has had State Farm for years but their agent passed and Bo Murphy became the new agent. When they had a claim due to storm damage, Bo was never available. After multiple calls and requests to speak with him for help (due to broken gas lines and property damage), he finally called her back to verbally abuse and bully her. If you are looking for an agent who truly believes the customer is wrong..... he's your man."
We responded:
"I am sorry to hear about your negative experience. We deeply regret any distress or inconvenience caused to your mother during the handling of her claim. Upon further investigation, we found that there were no records of Bo Murphy receiving any messages or requests to call your mother back. We appreciate your feedback as it helps us improve our services. Thank you! Bo Murphy State Farm "
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The beautiful Girl

April 3, 2024

5  out of  5
rating by The beautiful Girl
"Simply amazing!!! I was very impressed and very satisfied!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience and that you were impressed and satisfied with our service. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future! - Bo Murphy State Farm "
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Darlene swanson

March 22, 2024

5  out of  5
rating by Darlene swanson
"I can truly say State Farm have taken care of me for years and I really appreciate it to the fullest."
We responded:
"Thank you so much for your kind words and for taking the time to leave us a positive review! We are thrilled to hear that State Farm has been able to provide you with exceptional care and service throughout the years. Our team is dedicated to going above and beyond to meet the needs of our customers, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your support!!"
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Chelsea Raco

February 27, 2024

5  out of  5
rating by Chelsea Raco
"Bo Murphy and his team are amazing, I have been with this company for over four years. His team is extraordinary, kayla who is the office manager helped me and my husband with our life insurance policies not just for us but for the kids as well, along with Mr. Murphy sitting down with us and explaining in great detail which each policy was and how it could help our family if something was to happen. My husband and I have life insurance, auto insurance and home insurance with the BO Murphy State Farm team and we couldn’t be happier with the decision that we have made, yes rates go up but you will not find another company with the staff willing to help and answer questions regardless of how busy they are. I would recommend Bo Murphy State Farm to everyone, if you haven’t given them a chance I would highly suggest giving them a call. If you have had a bad experience before with a State Farm, not all State Farm insurance are the same, Bo and his team do not care about the money they care about the customers and their families and want to make sure everyone is protected."
We responded:
"Thank you for sharing your positive experience about our Agency! We're delighted to hear that he provided you with exceptional customer service while assisting you with your home, auto and life insurance needs. Your recommendation means a lot to us! If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. The greatest compliment you can give is a referral. – Bo Murphy, Agent"
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Rolita Sanders

September 19, 2023

5  out of  5
rating by Rolita Sanders
"I would like to recognize Kayla Wilbourn for being A True professional and maintaining her calm composure. I had a mini melt down on a call with her this morning and she went out of her way to resolve my issue and even followed up with me. Thanks again.....YOU ROCK!!!"
We responded:
"Thank you so much for taking the time to leave a review! We appreciate you! "
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KeShondra

September 13, 2023

5  out of  5
rating by KeShondra
"10 stars!"
We responded:
"Thank you so much for taking time to leave us a review! "
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Dan White

June 13, 2023

3  out of  5
rating by Dan White
"Slow start with State Farm. The paperwork process was a mess, had to keep providing some of the same documentation. Then received an email stating the policy was about to expire due to some missing information that I was not aware was missing."
We responded:
"We are sorry to hear about the slow start, we are working on getting everything corrected for you! We go above and beyond to provide the best customer service we can! "
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Victoria Bostwick

June 6, 2023

5  out of  5
rating by Victoria Bostwick
"I LOVE this local office. Shout out to Kayla for all her help getting our policies transferred and her overall kindness as a human. It is SO refreshing to hear a friendly voice on the other end of the phone."
We responded:
"Thank you SO much for your kind words, Victoria, and thank you for taking the time to leave us a review! "